Claims

Claims contacts

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General contacts for new and existing claims

Commercial Motor & Motor Bodily Injury (MBI)

Telephone

0800 246 876

Personal Motor & Motor Bodily Injury

Telephone

0800 678 999

Commercial Property

Telephone

0345 300 5941

Personal Property

Telephone

0800 012 345

Distinct

Telephone

0800 051 1750

Liability – Environmental

Telephone

0345 301 6049

Liability – Bodily Injury

Telephone

0345 300 7586

Liability – Other

Telephone

0345 301 6042

Motor Trade

Telephone

0800 0466 229

Business Travel - UK and Abroad

Telephone

01243 621 416
Monday to Friday 9:00am - 5:00pm

Business Travel - Medical Emergencies UK and Abroad

Telephone

01243 621 066
Available 24/7

Corporate and Speciality Risk

Telephone

0345 030 7628

Speciality Lines

Agriculture

Telephone

0345 310 2139

Marine and Cargo

Telephone

0161 931 8076

Freight & Liability

Telephone

01474 327 942

Latent Defects

Telephone

0207 157 2545

Engineering

Telephone

0161 931 8486

Group Personal Accident

Telephone

08000 516 583

Additional team contact details are available in the claims guides below:

Approved Repairer

Aviva has a large nationwide network of approved repairers, providing great service for Aviva customers when they make a claim.

Our latest claims news

In times of need

How are we on your side in times of change, by your side in times of need? How do we protect your clients when the worst happens? Watch our latest video today.

Download the video today* so you can share it with your customers.

* If the video plays in your web browser, right-click the link above and "Save as / Save link as" to save the video to your computer.

Your claims resources

Four steps to faster claims

1

Contact us as soon as an accident / incident has happened, while the details are still fresh

2

Make sure you've got the right information to hand e.g. vehicle registration/property details, your accident book etc

3

Give us as much detail as possible, e.g. witnesses, photos, diagrams, videos, position of CCTV cameras etc

4

Keep hold of your personal claim manager’s direct number, to save time if you have a query

Help for your customers

Want to help your customers protect their home from storm damage? Do they need advice to make winter driving less stressful? Or are your customers simply looking for handy tips to avoid DIY disasters?

Find the answers to these questions and other useful information at www.aviva.co.uk.

We’ve also got a flood guide that you can give to your customers to help them get back to normal.

Claims Stories

Here are some short film clips about our claims service or case studies of Aviva customers sharing their stories about our claims service.

Industrial Deafness Claims

A customer story - Mrs Mel Smith

Time to tackle the UK’s compensation culture

PFK Ling, Lowestoft, Tidal Surge

Distinct high net worth claims

Marketing Mentor

We’ve got 4 seasonal guides on Marketing Mentor that you can personalise and send to your customers.

These guides highlight the challenges each season poses such as protecting against April showers to safer winter driving.

Visit Marketing Mentor today.