Claims

Claims contacts and services

Find the contacts and services you need to start a new claim or manage an existing claim

What type of claim is it?

Commercial

Personal

Claims for popular commercial products

Commercial Property

Includes all products

New and Existing Claims

For contact details please select the inital letter of your brokerage name:

For brokers beginning A,B,D,E

Telephone

0345 030 7759
Available 24/7

Email

team1@aviva.com

Team Manager

Lorraine Thorne

Mobile

07800 690 720
Monday to Friday 9:00am - 5:00pm

For brokers beginning F,G,H,I,J,K,L

Telephone

0345 030 7761
Available 24/7

Email

team3@aviva.com

Team Manager

Amanda Fry

Mobile

07800 693 282
Monday to Friday 9:00am - 5:00pm

For brokers beginning M,N,Q,S,T,U,V

Telephone

0345 030 7765
Available 24/7

Email

team8@aviva.com

Team Manager

Rachel Mooney

Mobile

07800 699 049
Monday to Friday 9:00am - 5:00pm

For brokers beginning C,O,P,R,W,X,Y,Z

Telephone

0345 030 7766
Available 24/7

Email

team9@aviva.com

Team Manager

Debbie Jemson

Mobile

07800 699 232
Monday to Friday 9:00am - 5:00pm

New claim

Track your Property Repair claims

You can track your customers’ claims using online claims trackers for property repairs handled by Aviva Claims Services and our panel of loss adjusters.

If you're not registered to access these trackers please email us on southendsupport@aviva.com

Aviva Claims Services Cunningham Linsday Woodgate & Clarke Questgates Crawford & Co
(Subsidence only)

Contact details for all our loss adjusters.

Guidance on making a claim with four steps to faster claims.

Commercial Motor

Premier Truck, Taxi, Mini Fleet, Fleetwise

New Claims

Online

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

Telephone

0800 246 876
Available 24/7

Guidance on making a claim with four steps to faster claims.

Existing Claims

For contact details please select the inital letter of your brokerage name:

For brokers beginning with A

Team Manager

Stevie Curtis

Mobile

07800 690 333
Monday to Friday 9:00am - 5:00pm

Email

stevie.m.curtis@aviva.com

For brokers beginning with B

Team Manager

Claire London

Mobile

07800 691 962
Monday to Friday 9:00am - 5:00pm

Email

claire.london@aviva.com

For brokers beginning with C

Team Manager

Hannah Earl

Mobile

07800 693 028
Monday to Friday 9:00am - 5:00pm

Email

hannah.earl@aviva.com

For brokers beginning D-J

Team Manager

Tom Leckie

Mobile

07800 693 254
Monday to Friday 9:00am - 5:00pm

Email

thomas.leckie@aviva.com

For brokers beginning K-S

Team Manager

Natasha Hollands

Mobile

07392 139 028
Monday to Friday 9:00am - 5:00pm

Email

natasha.hollands@aviva.com

For brokers beginning T-Z

Team Manager

Richard Daly

Mobile

07800 691 648
Monday to Friday 9:00am - 5:00pm

Email

richard.daly@aviva.com

Fast trade policy claim queries beginning with 97MF

Team Manager

Abby Lake

Mobile

07800 691 642
Monday to Friday 9:00am - 5:00pm

Email

abby.lake@aviva.com

Approved Repairer

Aviva has a large nationwide network of approved repairers, providing great service for Aviva customers when they make a claim.

Liability

New Claims

Bodily Injury

Telephone
Claims in the UK

0345 300 7586
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 0345 302 8340
Monday to Friday 9:00am - 5:00pm

Claim online

Start online claim

Environmental Claims

Telephone
Claims in the UK

0345 301 6049
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 0345 302 8340
Monday to Friday 9:00am - 5:00pm

Claim online

Start online claim

Other types of Property Liability Claims

Telephone
Claims in the UK

0345 301 6042
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 0345 302 8340
Monday to Friday 9:00am - 5:00pm

Claim online

Start online claim

Guidance on making a claim with four steps to faster claims.

Motor Bodily Injury

New Claims

Commercial Motor

Telephone

0800 246 876
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 0800 015 2031
Monday to Friday 9:00am - 5:00pm

Email

TSBI@aviva.com

Claim online

Start online claim

Guidance on making a claim with four steps to faster claims.

Existing Claims

Motor Trade

New Claims

Telephone

0800 0466 229
Available 24/7

Guidance on making a claim with four steps to faster claims.

Existing Claims

Helpline

Peter Filsell
07800 699 206
Monday to Friday 9:00am - 5:00pm

Helpline

Elizabeth Ball
07800 692 442
Monday to Friday 9:00am - 5:00pm

Claims for speciality commercial products

Agriculture

New Claims

Telephone

0345 310 2139
Available 24/7

Helpline

If for any reason you can't get through call:
Peter Filsell
Telephone: 07800 699 206
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Existing Claims

Annie Lyst or Eleanor Anderson

Telephone

0345 301 2139
Monday to Friday 9:00am - 5:00pm

Elizabeth Ball

Telephone

07800 692 442
Monday to Friday 9:00am - 5:00pm

Corporate Property

New and Existing Claims

Corporate Property

Telephone

0345 030 7628
Available 24/7

Helpline

If for any reason you can't get through call:
Laurence Froment
Telephone: 07800 692 880
Monday to Friday 9:00am - 5:00pm

CSR Property Owners Brokers

Telephone

0345 030 7521
Available 24/7

Helpline

If for any reason you can't get through call:
Laurence Froment
Telephone: 07800 692 880
Monday to Friday 9:00am - 5:00pm

CSR Genevco

Telephone

0345 030 7736
Available 24/7

Helpline

If for any reason you can't get through call:
Laurence Froment
Telephone: 07800 692 880
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Engineering, Energy from Waste, Wind Power, Solar Power

New and Existing Claims

Telephone

Simon Birchall
0161 347 0103
Monday to Friday 9:00am - 5:00pm

Email

engineering.claims@aviva.com

Telephone

Samantha McNulty
0161 347 0104
Monday to Friday 9:00am - 5:00pm

Email

engineering.claims@aviva.com

Telephone

Lisa Lennox
0161 931 8570
Monday to Friday 9:00am - 5:00pm

Email

engineering.claims@aviva.com

Telephone

Samantha Dutton
0121 673 6052
Monday to Friday 9:00am - 5:00pm

Email

engineering.claims@aviva.com

Telephone

Matthew Hessing
0161 931 8050
Monday to Friday 9:00am - 5:00pm

Email

engineering.claims@aviva.com

Guidance on making a claim with four steps to faster claims.

Freight and Liability

New and Existing Claims

Telephone

01474 327 942
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Group Personal Accident

New and Existing Claims

Telephone

08000 516 583
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Latent Defects

New and Existing Claims

Telephone

Robert Brodie
0207 157 2545
Monday to Friday 9:00am - 5:00pm

Email

robert.brodie@aviva.com

Telephone

Nick Hill
0207 157 2587
Monday to Friday 9:00am - 5:00pm

Email

nicholas.hill@aviva.com

Guidance on making a claim with four steps to faster claims.

Marine and Cargo

New and Existing Claims

Telephone

0161 931 8424 or 0161 931 8429
9am – 5pm

Guidance on making a claim with four steps to faster claims.

Claims for personal products

Distinct

New Claims

Distinct Home

Online

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

Telephone
Claims in the UK

0800 051 1750
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 412
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Distinct Motor

Telephone
Claims in the UK

0800 051 1750
Available 24/7

Telephone
Claims from abroad

(+44) 01603 208 901
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 966
Monday to Friday 9:00am - 5:00pm

Distinct Travel

Telephone
Claims in the UK

0800 051 1750
Available 24/7

Telephone
Claims from abroad

(+44) 01603 208 537
Available 24/7

Telephone
Medical and other
emergencies abroad

(+44) 01603 208 538
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 412
Monday to Friday 9:00am - 5:00pm

GP Line

Telephone

0870 739 7699
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 412
Monday to Friday 9:00am - 5:00pm

Tax and legal advice helpline

Telephone

0800 0511 718
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 966
Monday to Friday 9:00am - 5:00pm

Liability

New Claims

Bodily Injury

Telephone
Claims in the UK

0345 300 7586
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 0345 302 8340
Monday to Friday 9:00am - 5:00pm

Claim online

Start online claim

Environmental Claims

Telephone
Claims in the UK

0345 301 6049
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 0345 302 8340
Monday to Friday 9:00am - 5:00pm

Claim online

Start online claim

Other types of Property Liability Claims

Telephone
Claims in the UK

0345 301 6042
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 0345 302 8340
Monday to Friday 9:00am - 5:00pm

Claim online

Start online claim

Guidance on making a claim with four steps to faster claims.

Motor Bodily Injury

New Claims

Personal Motor

Telephone

0800 678 999
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 0800 015 2031
Monday to Friday 9:00am - 5:00pm

Email

TSBI@aviva.com

Claim online

Start online claim

Guidance on making a claim with four steps to faster claims.

Existing Claims

Personal Motor

Including Private Car, Premier Bike and Your Van.

New Claims

Online

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

Telephone

0800 678 999
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 966
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Existing Claims

Telephone

0345 301 2154
Monday to Friday 9:00am - 5:00pm

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 966
Monday to Friday 9:00am - 5:00pm

Approved Repairer

Aviva has a large nationwide network of approved repairers, providing great service for Aviva customers when they make a claim.

Personal Property

Including Your House, Home Plus and Homeworker.

New and Existing Claims

Online

  • Upload photos and documents to speed up the process
  • Rapid response from handlers - to you or your client

Telephone

0800 012 345
Available 24/7

Helpline

If for any reason you can't get through call:
Telephone: 07800 690 412
Monday to Friday 9:00am - 5:00pm

Guidance on making a claim with four steps to faster claims.

Travel

New and Existing Claims

Business Travel - UK and Abroad

Telephone

01243 621 416
Monday to Friday 9:00am - 5:00pm

Business Travel - Medical Emergencies UK and Abroad

Telephone

01243 621 066
Available 24/7

Guidance on making a claim with four steps to faster claims.

Commercial Lines Claims Relationship Managers

Contact details

Amy Cannings (London & South East, South West & Wales)

Telephone

07800 691 307
Monday to Friday 9:00am - 5:00pm

Michelle Sloan (Scotland & Northern Ireland – Commercial)

Telephone

07800 696 145
Monday to Friday 9:00am - 5:00pm

Andy O’Malley (North West, North East and Midlands)

Telephone

07800 691 930
Monday to Friday 9:00am - 5:00pm

Personal Lines Claims Relationship Manager

Contact details

Lilian Baxter (UK)

Telephone

07966 610 248
Monday to Friday 9:00am - 5:00pm

Our latest claims news

A customer story – Mr Tony Attwood

We’re fighting liability claims, where strong supporting evidence exists, to help get fair outcomes for our policy holders. We spoke to one of our customers, Mr Tony Attwood, to find out about his low speed impact claim and how Aviva and our suppliers supported him.

Download the video* today so you can share it with your customers.

* If the video plays in your web browser, right-click the link above and "Save as / Save link as" to save the video to your computer.

Your claims resources

Four steps to faster claims

1

Contact us as soon as an accident / incident has happened, while the details are still fresh

2

Make sure you've got the right information to hand e.g. vehicle registration/property details, your accident book etc

3

Give us as much detail as possible, e.g. witnesses, photos, diagrams, videos, position of CCTV cameras etc

4

Keep hold of your personal claim manager’s direct number, to save time if you have a query

Help for your customers

Want to help your customers protect their home from storm damage? Do they need advice to make winter driving less stressful? Or are your customers simply looking for handy tips to avoid DIY disasters?

Find the answers to these questions and other useful information at www.aviva.co.uk.

We’ve also got a flood guide that you can give to your customers to help them get back to normal.

Claims Stories

Here are some short film clips about our claims service or case studies of Aviva customers sharing their stories about our claims service.

Industrial Deafness Claims

A customer story - Mrs Mel Smith

Time to tackle the UK’s compensation culture

PFK Ling, Lowestoft, Tidal Surge

Distinct high net worth claims

A customer story - Mr Tony Attwood

Marketing Mentor

We’ve got 4 seasonal guides on Marketing Mentor that you can personalise and send to your customers.

These guides highlight the challenges each season poses such as protecting against April showers to safer winter driving.

Visit Marketing Mentor today.