Personal lines e-services
e-services is a web-enabled policy administration application, which is available through Aviva Broker. Use it for direct and secure access to our policy administration system over the internet. Enjoy a series of benefits, which includes:
- a faster service all round
- the ability to obtain quotes and issue new business for our motor, travel and household products
- make mid-term changes online, including non full-cycle EDI* and manually processed business
- print policy documents from your desk, in your office
- administer multi-vehicle policies for our private car and premier bike products
- track the online status of household claims and some Personal Motor claims - Due to wider system enhancements Personal Motor claims set up after 1st November will no longer be available to view on e-services. If you need an update on a specific motor claim please contact your claims team.
How do I register?
Not already signed up to use personal e-services? Just log in, select the ‘Update profile’ tab from the home page, scroll down to ‘personal e-services access’ and follow the simple instructions. Easy!
How to Guides
- Personal e-services Compatibility mode (IMPORTANT)
- Personal e-services New Business
- Personal e-services MTA (Mid Term Adjustments)
- Personal e-services Cancellation
*full cycle business continues to be accessed via your software house system
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