Help Centre

Personal lines e-services

e-services is a web-enabled policy administration application, which is available through Aviva Broker. Use it for direct and secure access to our policy administration system over the internet. Enjoy a series of benefits, which includes:

a faster service all round
the ability to obtain quotes and issue new business for our motor, travel and household products
make mid-term changes online, including non full-cycle EDI* and manually processed business
print policy documents from your desk, in your office
administer multi-vehicle policies for our private car and premier bike products
track the online status of household claims and some Personal Motor claims - Due to wider system enhancements Personal Motor claims set up after 1st November will no longer be available to view on e-services. If you need an update on a specific motor claim please contact your claims team.

How do I register?

Not already signed up to use personal e-services? Just log in, select the ‘Update profile’ tab from the home page, scroll down to ‘personal e-services access’ and follow the simple instructions. Easy!