Personal Best


Personal Best Now Closed:

Following our communications in mid March, Aviva Personal Best is now closed to new business and from 29th May all renewals will be placed on stop to enable transfer to a Software House.

You can still access My Policy to retrieve your renewals enabling the transfer process. And any new business quoted up to and including 22nd April are still guaranteed for 60 days and can be retrieved from My Policy.

For any other queries relating to the closure or transfer process please contact your Business Development Manager.

Important Note:

If you are transferring a Your Van Aviva Personal Best policy to our Softwarehouse product, please note the Driving Other Cars extension is not available.

Important Contacts for existing Personal Best users

Broker Personal Lines Support

If you need help processing any of our Personal Best, EDI or Personal e-Services policies, whether it be underwriting or technical support, please contact your dedicated Broker Personal Lines team.

Commissions team

For commission queries: 01603 603 771

For any other queries please contact your business development manager.


Personal Best

To access all current documents please log in.


Claims team

For car insurance claims, call 0345 030 6925

For home insurance claims, call 0345 030 6945

Log in and save this page to your favourites.