Private car

Overview

Overview

Long established, with several market-leading benefits, this is our mass market, flexible policy, which also caters for non-standard risks. Optional add-ons available. For our most sophisticated pricing trade through all the major software houses, alternatively access to our manual product is available through e-services.

Private car is our main motor insurance product, providing market-leading features and benefits, as well as a series of optional add-ons. For access to our most sophisticated pricing and cover ensure you are set up for Aviva Private Car motor via your software house.

What’s great about Private Car?

  • Approved repairer network – we’ll book the vehicle into an approved repairer, provide a free courtesy car for the duration of the repair and a lifetime guarantee on repairs
  • Uninsured driver promise – we will refund any excess and no claim discount will not be affected if the accident is proved to be the fault of an uninsured driver
  • Loaned vehicle cover – we’ll cover any motor vehicle loaned to the policyholder for up to seven days by a garage, motor engineer or vehicle repairer while the vehicle we cover is being serviced, repaired or having an MOT test
  • Breakdown cover within the EU provided as standard

Service channels

You can now quote and buy Personal Lines, including Private Car, on Fast Trade. To quote and buy Private Car, access documents and policies instantly and speak to expert underwriters through Live Chat, head to Fast Trade today.

  • Quote and buy through our Personal e-services platform
  • By phone with our Personal Lines Centre of Excellence on 0800 096 8104
  • This product may be available on your usual Software House.

Please contact your Aviva Sales Manager or usual underwriter for more information.

The Competition and Markets Authority (CMA)

To assist you with your submission to the CMA here are our 2017 average no claims discounts.

Number of years no claim discount Average NCD discount in 2017
1 year 32%
2 years 33%
3 years 35%
4 years 37%
5 years or more 41%

For more information about Target Market statements please visitpersonal line motor insurance.

Documents

Key documents

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All current documents

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Motor Insurance Database

Service channels

You can now quote and buy Personal Lines, including Private Car, on Fast Trade. To quote and buy Private Car, access documents and policies instantly and speak to expert underwriters through Live Chat, head to Fast Trade today.

  • Quote and buy through our Personal e-services platform
  • By phone with our Personal Lines Centre of Excellence on 0800 096 8104
  • This product may be available on your usual Software House.

Please contact your Aviva Sales Manager or usual underwriter for more information.

Claims

We go to great lengths to make sure we get it right when things go wrong for your customers. Here’s how we help them.

Claims contacts and services

New claims

For new claims, contact Personal Motor Claims team.

  • Our Personal Motor team is based in the UK.
  • You can contact the team any day or night - at any time.
  • It’s quick and simple to report claims.
  • Our people are trained in trauma management and will make sure customers are safe. They won’t leave customers in a vulnerable position on the side of the road.
  • They can even book your customers’ vehicles into repairers during the first call.

Reported claims

Your reported claims are in expert hands.

  • Our expert team solely handle motor claims.
  • All vehicle repairs undertaken by our approved network carry a lifetime guarantee.
  • Minor vehicle repairs can be put right by our approved, mobile repairers.
  • We’re the first insurer to offer the choice of payout, new vehicle and now an approved used vehicle for total loss cases.

Service channels

You can now quote and buy Personal Lines, including Private Car, on Fast Trade. To quote and buy Private Car, access documents and policies instantly and speak to expert underwriters through Live Chat, head to Fast Trade today.

  • Quote and buy through our Personal e-services platform
  • By phone with our Personal Lines Centre of Excellence on 0800 096 8104
  • This product may be available on your usual Software House.

Please contact your Aviva Sales Manager or usual underwriter for more information.

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