Dedicated claims

Our specialist claims service is at the heart of distinct. We can offer your clients a dedicated claims team who are committed to providing a straightforward, first class claims service, with claims resolved quickly.

Our goal is to settle as many claims as possible, as quickly as possible. The more information you or your customer can provide on day one, the greater chance of us providing this outstanding service.

With our distinct home claims service you will receive:

  • An experienced team dedicated to high net worth claims.
  • Cash settlement as an option.
  • Access to our home claims advisor who will project manage the claim, with the authority to make a cash settlement.
  • A personal jeweller service from Mappin and Webb who can recreate and design replica pieces if we are unable to source acceptable replacements. They can also provide home visits, specialist repairs and cash settlements.
  • Client’s choice of repairer, if preferred.

With our distinct motor claims service you will receive:

  • A team dedicated to high net worth claims
  • A non-prescriptive service - it’s up to the client how they want to settle the claim
  • We can organise a courtesy car on the same day as the claim (if notified before lunchtime)
  • Client’s choice of repairer, if preferred
  • Total loss claims settled within 14 days including theft

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