Claims contact details
If you have a claim, please contact us on the numbers below. You should have your client’s policy number to hand when calling.
Distinct home claims
- In the event of a claim call 0800 051 1750, 24 hours a day, 365 days a year
- For the GP helpline call 0800 068 5822
- For the tax and legal advice helpline call 0800 0511718
Distinct travel claims
- For the travel assistant helpline service call 01603 208 538
- For claims in the UK call 01603 208 537
- For claims abroad call +44 1603 208 537
- For medical and other emergencies call +44 1603 208 538
If your customer is injured or becomes seriously ill while abroad, they should contact the medical emergency helpline number above. They should have to hand:
- their name and contact phone/fax number
- their policy number and dates of travel
- the name, address and age of the patient, nature of the illness/injury, UK GP details and name and address of attending doctor.
Distinct motor claims
- For claims, breakdown or windscreen assistance call 0800 051 1750, twenty four hours a day, 365 days a year
- For claims, breakdown or windscreen assistance from abroad call +44 1603 208 901
For our joint protection telephone calls may be recorded and/or monitored.
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