Claims contact details

If you have a claim, please contact us on the numbers below. You should have your client’s policy number to hand when calling.

Distinct home claims

• In the event of a claim call 0800 051 1750, 24 hours a day, 365 days a year
• For the GP helpline call 0800 068 5822
• For the tax and legal advice helpline call 0800 0511718

Distinct travel claims

• For the travel assistant helpline service call 01603 208 538
• For claims in the UK call 01603 208 537
• For claims abroad call +44 1603 208 537
• For medical and other emergencies call +44 1603 208 538

If your customer is injured or becomes seriously ill while abroad, they should contact the medical emergency helpline number above. They should have to hand:

• their name and contact phone/fax number
• their policy number and dates of travel
• the name, address and age of the patient, nature of the illness/injury, UK GP details and name and address of attending doctor.

Distinct motor claims

• For claims, breakdown or windscreen assistance call 0800 051 1750, twenty four hours a day, 365 days a year
• For claims, breakdown or windscreen assistance from abroad call +44 1603 208 901

For our joint protection telephone calls may be recorded and/or monitored.