Residential Care Homes


What is it?

  • Our Residential Care Homes product provides a range of tailored covers for those who provide care and welfare from the young to the old including private care homes and independent or voluntarily operated hospices.
  • They must be registered under The Care Standards Act 2000.


Benefits of using Aviva’s approved repairer network include:

  • Repairs guaranteed for 12 months

For more information about Target Market statements please visitservices.


Key documents

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All current documents

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We recognise the impact a claim can have on your customer’s business. We want to get them back to normal as quickly as possible.

Claims contacts and services

New claims

Fast and simple notification of claims.

  • Notify new commercial property claims 24/7/365 - online or by freephone, fax or e-mail.
  • 24/7/365 help from emergency plumbers, glaziers and locksmiths to ensure your customers aren’t left in a vulnerable position.
  • UK-based.
  • Rapid deployment of loss adjusters.
  • Tried and tested weather response plan.

Reported claims

Claims experts:

  • Dedicated commercial property teams in Southend and liability teams in Glasgow.
  • Proactively minimise impact of a claim to your customer’s business.
  • Interim payments to keep your customers trading.
  • Online claims tracking.
  • 12 months guarantee on repairs carried out by our approved network.
  • Claims solutions for all your customers - from sole traders to large organisations.

Quote and buy

Does your client:

  • Have a portfolio of care homes or is their business a larger nursery/care home? They are more likely to benefit from our Health and Social Care product.
  • Have any vehicles as our Minifleet product offers a range of dedicated covers for business users.
  • Have specialist items including lifts and boilers as they may wish to consider our dedicated Engineering Breakdown policy.

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