Global Corporate & Specialty

What is Aviva GCS?

At Aviva we pride ourselves in the breadth of insurance and risk management solutions that we can offer, whilst at the same time remaining agile and flexible to meet a wide range of personal, commercial and corporate insurance needs.

Our Global Corporate & Specialty (GCS) division is focussed on building the right solutions for large corporate clients and their brokers, working together to provide a tailor-made package that meets their requirements in the UK and across the globe.

Designed for clients with either a turnover of over £100 million (regardless of premium size), or a total insurance spend across all lines in excess of £250,000 premium, we take a unique specialist approach in a traditional market; industry-focused, with an emphasis on close client relationships, a unique service proposition and leveraging our distribution advantages.

Specialists in supporting key industries

We’re focussed on writing global risks, through specialist hubs in UK, Canada and France, in five signature lines, serving seven key industry segments. Through this model we provide access to experienced and knowledgeable underwriters and sales teams whose local, national and global market insight, coupled with accountability and the ability to make fast underwriting decisions, gives clients the expert solutions they need.

Complete client solutions

Aviva’s true customer composite model means that we have the almost unique capability of being able to meet all our customer’s insurance and investment needs, offering a tailored combination of products and solutions to serve them more efficiently.

This, combined with a highly experienced centralised underwriting team and client relationship managers with expertise across so many geographical and industry segments, makes our offering truly all-encompassing.

Dedicated industry teams

Taking an industry-led approach allows us to adapt swiftly to customer needs, aligning underwriting, claims and risk engineering resource accordingly.

We have teams of experts that possess in-depth knowledge of our key industry segments and a thorough understanding of the complexities of their multinational exposures.

Prevention-focused risk management

Our solutions are built around a ‘prevention first’ philosophy that incorporates targeted survey programmes and risk management solutions customised to the needs of the client.

Dedicated risk managers deliver bespoke service plans, as well as providing ongoing risk improvement monitoring and reporting.

Client-focused claims

Our claims service provides global dedicated claims managers who become a trusted partner within your client’s business, providing bespoke and timely MI and claims benchmarking.

We promise to achieve the highest standards through our focussed vigilance against fraud and dedication to claims defensibility.

GCS Products

Global Corporate & Specialty

Risk Management

We’re with you every step of the way

Aviva Risk Management Solutions (ARMS) is an integral part of our Global Corporate & Specialty proposition.

We know from experience that companies who manage risks well increase their chances of success in the market. The collective strengths that result from the three-way partnership between you, your client and Aviva could help you achieve this. The information and insight that result will increase both the capability and effectiveness of your client’s existing risk management arrangements.

Working alongside you and your clients

We recognise that your client is unique. That’s why we tailor our service to reflect the value of what they already have in place.

Our team is the largest of its kind in the UK and provide services globally using our field engineering network. We employ over 100 risk consultants including specialists in Property, Business Interruption, Protection Systems, Liability, Motor and Construction.

Our risk consultants are accessible and responsive to all your clients’ needs across all classes of business held with Aviva.

Our engineer’s expertise, coupled with the data analysis resources at our disposal, will allow us to produce a bespoke report for your client. It will highlight your client’s performance against industry benchmarks. Working as your partner, we will present our findings before discussing their impact and potential risk management solutions with you and your client.

In addition, we can make a number of additional resources available to you to help complement your client’s existing risk management arrangements.

Your success is our success

By working with you and your client, we can achieve greater capability, increased effectiveness and improved knowledge. As a result, we can help reduce your client’s risks and better protect their people and assets.

This in turn, may help drive costs down and positively affect their premium. It could also help improve the profitability of their business. This would then give you that all important edge in today’s competitive corporate world.

Cost Improved risk management
Claims costs Integrated risk management
Downtime Risk solutions
Investigation time Better knowledge

Tailored Claims

We offer a dedicated, tailormade service that is built around these for critical elements providing expert support every step of the way.

Claims Service Manager

A dedicated Claims Service Manager who will go beyond traditional client liaison, acting as a personal gateway to our all encompassing claims service.

  • Providing a dedicated interface for GCS clients ton all the resources of the Aviva claims service, ensuring your client has access to the right person at the right time
  • Knowing your client’s business inside out and fully understanding their requirements from the outset
  • Providing pre-checked, made-to-measure MI with analysis relevant to your client’s business
  • Integrating with our comprehensive risk management service ensuring that no lessons from today’s claims service go unheeded tomorrow
  • Utilising our market-leading technical expertise to provide the most helpful pre-loss advice
  • Attending all broker and client meetings as the face of Aviva claims.

Claims innovation and integrating claims and underwriting

We believe corporate clients gain peace of mind from understanding more about complex claims in advance so we’ve incorporated two fundamental principles into our GCS claims model:

  1. Claims innovation: initiating appropriate steps when the policy is placed to eliminate potential claims surprises
  2. Agreeing and designing bespoke claims procedures at inception: we ensure that every claim runs smoothly by setting out:
  • The procedures and steps we’ll take if a loss occurs
  • All information and documents needed to avoid delays
  • Senior points of contact and the escalation process
  • Agreed external providers, such as loss adjusters and legal experts.

Dedicated Centres of Excellence (COE) for standard claims

For lower value or lower complexity claims, our dedicated COE claims teams provide a flexible, bespoke claims management service from notification through to settlement. Core service deliverables include:

  • Providing a flexible approach, combining efficient management of costs in processing all claims with high-end expertise
  • Allocating experienced, UK-based claims handlers who will own each incident from start to finish
  • Ensuring effective communication and diary management to reduce claims’ life cycles
  • Liaising closely with the Claims Service Manager to ensure Aviva expertise and processes are tailored to each client’s needs
  • Working with the Claims Service Manager to ensure accurate, timely and complete claims information, in line with agreed specifications.

Specialist, technically experts major claims practitioners

Aviva’s market-leading large loss claims service aims to ensure rapid and painless resolution of even the most complex cases. Our service includes:

  • A dedicated GCS claims guardian available 24/7, with all contact points and escalation procedures clearly set out
  • Agreeing the critical elements of major claims handling in advance of loss to avoid surprises
  • Claims expertise to be made available before a claim happens to resolve cover questions ahead of time.

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