Keep up to date via our new COVID-19 information hub
It’s fair to say people in all walks of life have had to change and adapt to cope with the current COVID-19 crisis. Not least, in the way we operate our businesses, whether that’s us as an insurer, you as a broker, or your clients in the multitude of different scenarios they find themselves faced with.
Key to that is communication, and in order to be as informative, helpful and transparent as possible to all our broker partners we launched the COVID-19 information hub on the Aviva Broker website last month. The hub has been created to keep you updated on the latest information and to house any communications or content related to the pandemic. It includes detail on updates to policy coverage, operational announcements, business support for you and your clients, and access to the latest loss prevention standards.
Homeworking has almost become ‘the norm’ for most of us now, but in our industry that can seem somewhat alien and against our nature. We’re used to welcoming many of you to join us at meetings and conferences or visiting your busy offices. Just like you’re used to welcoming clients or visiting them at their homes or business premises. But, while we’re all getting used to a new way of working and supporting the fight against the current COVID-19 pandemic, the safety and wellbeing of you, your clients and staff remains of paramount importance to us. As does supporting you by continuing to provide the best possible service to you and your clients during this time.
Below highlights some of the ways in which we’re enabling you to continue trading through this difficult period:
1. We're here to help
Our commercial sales and trading teams are working from the safety of their own homes and are here to help, especially if you’re looking for solutions for larger, more complex, commercial clients. We have equipped our underwriters with the technology and systems to ensure we can continue to provide you the service you expect.
You can call or email us, as normal. The contact details you need to use remain unchanged, visit our Contact us page on Aviva Broker for more details.
Whilst our current service levels are good, there are peak times of demand meaning you may experience some delays. If your request isn’t urgent, consider sending it via email and we will get back to you as soon as possible.
2. Trade online wherever possible
Our online trading platform, Fast Trade, is available 24/7, 365 days per year. You can quote and buy from a range of small business (including some speciality lines), and personal lines products
· Around 80% of quotes and new business policies can be written without the need to contact us
· Renewals are issued on-line, your weekly bulletin will keep you up to date with those that are due, simply go online and decide at the click of a button
· Any changes you need to make, all policies have mid-term change abilities
3. Any time, any place, any device
We know many of you will be working from home and may not have access to the usual systems that you’re used to in the normal course of the working day.
Not to worry, you can access Fast Trade from anywhere. You can log-on to Fast Trade even if you’re using your own personal devices if you need to, whether that be a home desktop, laptop or tablet.
We’re proud of the strong working relationships we continue to have with you all and encourage you to continue to adhere to the latest government guidelines and #StaySafe.
To keep up to date with the latest information or to look back through previous updates and content visit the Aviva Broker COVID-19 information hub.
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