Aviva Private Client Travel and COVID-19
Travel insurance is only available as an optional add-on to our Distinct Home policyholders.
Following a review of the evolving risks posed by COVID-19, we have decided that it is necessary to make some changes to the travel insurance add-on we offer new Aviva Private Clients customers at this challenging time.
Travel insurance is designed to cover unforeseen events and Coronavirus is now a known event which creates a high likelihood that customers’ travel plans will be affected.
For new customers, we have therefore made the decision to pause the sale of the travel insurance add-on to Aviva Private Clients home insurance, from 3pm on Friday 13 March 2020. For more information, please review our FAQ’s here.
We envisage that this decision, which only affects the travel insurance add-on for new Aviva Private Clients customers, will be a temporary action. We will continue to monitor the situation closely.
If your customers currently have this add on, and are due to travel to areas where there is a Foreign and Commonwealth Office (FCO) advisory notice in place (no travel / none but essential travel) and wish to cancel their trip, they will be covered.
They would also be covered under policies if they were to contract COVID-19 whilst on holiday or in the UK prior to travel (which was booked before they were aware of the infection).
In addition to this, they would also be covered if quarantined by authorities whilst on holiday (whether they have contracted COVID-19 or not).
If, however, they bought their policy after the FCO advised against travel to their destination, they would not be covered for cancellation/abandonment under these circumstances.
We recommend you review the policy wording for full details of cover but have added some of the frequently asked questions here.
We will, however, always look at each circumstance on its own merits. If your customers have any specific concerns about their situation, we would recommend they contact us directly.
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