Consumer Credit Act – Collections Changes

In line with FCA requirements we have completed a full review of our collections processes and documentation and made some changes which are designed to give greater clarity to customers whose accounts are in arrears.

What changes have been made?

We’ve introduced a new customer letter, Notice of Sums in Arrears (NOSIA), which will be enclosed with the default notice. These will be sent to customers paying by direct debit, regulated under the Consumer Credit Act, where two or more consecutive instalments, that have not previously been included in a NOSIA, exist at the time the Default Notice is issued.

What does this mean for you?

You will continue to receive copies of default notices sent to your customers. A copy of the NOSIA letter will also be sent to you.

When does this come into force?

The new process is now live and came into play on 26 October 2014


If you have any questions regarding this new process please contact Lewis Glasspoole, Business Support Consultant at

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