Meet our Commercial Property and Major & Complex Loss Field Team
We’re pleased to introduce our newly formed Commercial Property and Major & Complex Loss Field Team who will support our Property Claims System. We’re committed to being on your side when the unexpected happens, that’s why we’ve focused on improving our customer journey when it comes to a Commercial Property and Major Loss that require eyes on site. The team hold a wealth of knowledge and experience of managing these types of losses.
Our objective has been to create a qualified Commercial Property and Major & Complex Loss Field Team with the skill set, authority and autonomy to adjust property losses. The team is currently led by Jason Harris who has over 25 years Aviva claims experience, particularly in commercial and major losses.
Some of the key benefits
The team provides an Aviva face for the customer from day 1 and one point of contact until settlement.
- Experienced staff who can make instant on site payment decisions (subject to policy liability).
- Quicker underwriting decisions – direct access to underwriters on appropriate cases.
- Able to respond quicker and more innovatively.
- Specific in-depth knowledge of Aviva policies and wordings.
- Immediate access to Aviva’s extensive supplier network.
Commercial Property Consultants (CPC’s)
- Stock Claims.
- Commercial Contents.
- Consequential Losses (BI, Loss of rent).
- Commercial Buildings.
- Computer Claims.
Major & Complex Loss Consultants (MLC’s)
What do Major & Complex claims look like?
13 October 2018
Following torrential rain the River Towy started to burst its banks. At around 16:00 hrs water came over the river defence wall and flooded Old Llangunnor Road, which is next to the River Towy and is 0.5 miles to the centre of Carmarthen. At this point police stopped persons entering the Old Llangunnor Road area and authorities closed the area for almost 3 days to allow the waters to subside. Some premises were flooded to 2.75m.
Access was granted on Wednesday 17 October 2018 and Aviva Major Loss Consultants; Claims Handler and Motor Engineers attended the same day. Aviva ‘eyes on site’ accelerated mitigation measures, gave the customers direct access to the Aviva Claims Consultants and gave an early indication of cost. Four out of the six Aviva commercial customers on this industrial estate had losses and all were dealt with by the Aviva Field Team.
19 May 2017 16:30hrs.
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