Introducing Virtual Risk Management
Even with the largest in-house UK field force it’s impossible to get out and assess all our risks in person. Which is why we’re delighted to be working with Symbility to provide remote visual risk management and claims support.
At Aviva, we believe that doing all we can to help stop our customers from suffering a loss is just as important as providing the right level of cover and dealing with claims when they do occur. That’s why we put particular focus on risk prevention through the work of our Risk Management team and Specialist Partners.
We’re proud of the benefit our Risk Consultants provide to our commercial customers, but even with the largest in-house UK field force it’s impossible to get out and assess all our risks in person. That’s why we’re delighted to be working with Symbility to provide remote visual support through Video Connect (powered by SightCall), to introduce a Virtual Risk Management service.
This new technology allows our Risk Consultants to provide expert risk management advice to your Commercial customers and for Claims handlers to assess damage to customer’s premises instantly and remotely. Ranging from pre-quote surveys to reviewing a specific area of risk and following up on risk improvements, this capability is wide-reaching. Customers can connect with us using live video so we can review damage or advise on the risk management needs for their business, giving instant responses and reassurance.
Virtual Risk Management enables us to increase our engagement with customers at more touchpoints. Being able to provide assessments in this way gives us means to provide quicker and more efficient responses as well as allowing us to provide expert risk management services to many more customers.
"I am delighted that more of our customers can now access our excellent Aviva Risk Management Solutions through virtual risk management. This cutting edge digital technology will enable customers, across all classes, to access our expert risk management advice and actively protect their business"
Gareth Hemming, Director of SME Commercial
For more information on Virtual Risk Management and how it could benefit you and your customers please get in touch with your usual Commercial Underwriting contact or Aviva Risk Consultant.
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