Why is it important to let us know about motor claims as soon as possible?

How can we best look after your personal and commercial motor customers when it comes to a claim? There’s lots to it, but the first step is to let us know about the claim as soon as possible.




You or your customer just need to get in touch with us as soon as an accident has occurred and you’ll be assigned a personal claims manager who’ll look after the claim from start to finish. They’ll take the time to understand what your customer needs from us – it’s all about getting them back to normal as quickly as possible. 

What about fault claims?

If an accident is your customer’s fault, we’re responsible for any third-party damages that might have occurred. We want to help the third party as soon as possible to start organising the care they need. By letting us know early, we can gather all the details while they are still fresh – from photos or CCTV to witness statements. This also means that we can manage the costs of the claim to avoid any exaggerated costs. 

The common perception is that it will impact the customer’s premium even if a claim doesn’t happen. However, by telling us about the accident, it means we can better manage the costs.

Did you know you can make a claim with Aviva in 4 simple steps?

  1. Contact us as soon as an accident / incident has happened, while the details are still fresh
  2. Make sure you've got the right information to hand e.g. vehicle registration/property details, your accident book etc
  3. Give us as much detail as possible, e.g. witnesses, photos, diagrams, videos, position of CCTV cameras etc
  4. Keep hold of your personal claim manager’s direct number to save time if you have a query

For more information, please contact your Aviva sales manager or claims relationship manager.


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