Significant adverse weather conditions - our claims service

Heavy snow is affecting the UK, with Amber warnings in place for parts of Scotland, Northern England, the East Midlands, the East and South East of England and London. Due to the significant adverse weather conditions, we're currently experiencing very high volumes of calls to our claims teams. Our priority is to support customers who are in an emergency situation and need our help the most.

Emergency Claims
Due to the volume of calls we are getting today, we would like to encourage you to only call us with regards to emergency claims. For any new claims, you can email us on;

Commercial Motor

Commercial Property

Motor bodily injury

Liability

Personal Lines Motor

Personal Lines Home

Non emergency claims
Our priority is to support customers who are in an emergency situation and need our help the most. For any non emergency claims, please email us at onlineclaims.uk@aviva.com

Thank you for your patience and bear with us whilst we prioritise helping our customers who need us the most at this time. Remember, our priority is your customers.

Our other teams

Please note, the adverse weather conditions have unfortunately affected our personal lines team. We'd appreciate it if you only contact them for any urgent issues. Our commercial trading teams are unaffected, please continue to trade with them as usual. 

Contact us 

If you have any queries, please contact your Aviva claims relationship manager or your Aviva sales manager. 

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