Important information for Aviva customers traveling to Las Vegas

Aviva extends its deepest sympathies to those affected by the recent events in Las Vegas. American police say at least 50 people are dead and more than 400 injured in a shooting at a concert.


The Foreign and Commonwealth Office (FCO) recommends that if you are in the affected area, you should follow the advice of the local security authorities. Road closures in the area have been reported, and some flights to McCarran International Airport have been diverted.

Aviva recommends that UK holidaymakers who are either in the area, or have plans to travel there over the coming days contact their airline or travel provider, in the first instance, for advice on coming home early or cancelling or rearranging their trip.

In recognition of the uncertainty and to help our customers during this time, we have extended our standard travel insurance cover for those in Las Vegas and who want to come home early or who have a holiday booked and are due to depart on or before the 16th October who want to cancel or rearrange their trip.

If you have any customers who would like to make a claim they can contact us on:

  • Personal Lines - 0800 015 1091
  • Commercial Lines – 01243 621 359

Alternatively, for more information about any aspect of their travel insurance policy either visit our website at or contact us on 0800 096 8104 (lines are open 9am - 5pm Monday to Friday).

This is a developing situation and we will continue to monitor and update you with any further developments

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