Important information for Aviva customers traveling to Barcelona or Cambrils

Aviva extends its deepest sympathies to those affected by the recent events in Barcelona and Cambrils. Spanish police have confirmed that they are treating the recent events as terrorist attacks.

The Foreign and Commonwealth Office (FCO) recommends that if you are in the affected area, you should follow the advice of the local authorities.   

Aviva recommends that UK holidaymakers who are either in the area, or have plans to travel there over the coming days contact their airline or travel provider, in the first instance, for advice on coming home early or cancelling or rearranging their trip.

In recognition of the uncertainty and to help our customers during this time, we have extended our standard travel insurance cover for those in either Barcelona or Cambrils and who want to come home early or who have a holiday booked and are due to depart on or before the 31 August who want to cancel or rearrange their trip.

If you have any customers who would like to make a claim they can contact us on:

  • Personal Lines - 0800 015 1091
  • Commercial Lines – 01243 621 359


Alternatively, for more information about any aspect of their travel insurance policy either visit our website at or contact us on 0800 096 8104 (lines are open 9am - 5pm Monday to Friday).

This is a developing situation and we will continue to monitor and update you with any further developments.

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