Changes to our claims service – follow up Webex

Article Publish Date: Monday 14 August 2017

In July we told you about the changes we’re making to our property claims operating model where we’re creating a property claims Centre of Excellence in Perth and dealing with more of our claims in house, building our technical capability within Aviva and utilising our in house claims adjusters.

These changes closely align to our business strategy as well as ensuring we’re fully focused on doing what’s important to you and your customers

Following the announcement we held an open Webex session, giving you the opportunity to hear more about the changes from Kelly Robson, Director of Property and Speciality claims and Hazel Johnson, who will head up the combined Property Operation in Perth.

If you missed it, you can replay the session by using the following link.


If you have any questions relating to these changes please contact your Aviva claims relationship manager or your sales manager.

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