The FCA is challenging firms to consider innovative ways to engage and communicate with customers. Following the FCA’s publication on Smarter Consumer Communications, there are actions that both insurers and brokers need to take.
Our ‘Policy Summary’ and ‘Important Information’ documents are available on your Software Houses for you to share with your customer selection as part of the 'quote and buy' process. Please note, there aren’t any changes to these documents as a result of the FCA publications FCA PS16/10 and PS16/23
We also recommend that you review your customer communications. To support you with this, we’ve created a guide to take you through the main points.
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