Smarter Communications

The FCA is challenging firms to consider innovative ways to engage and communicate with customers. Following the FCA’s publication on Smarter Consumer Communications, there are actions that both insurers and brokers need to take.

Our ‘Policy Summary’ and ‘Important Information’ documents are available on your Software Houses for you to share with your customer selection as part of the 'quote and buy' process. Please note, there aren’t any changes to these documents as a result of the FCA publications FCA PS16/10 and PS16/23 on Smarter Consumer Communications.

We also recommend that you review your customer communications. To support you with this, we’ve created a guide to take you through the main points.

For more help with regulation and legislation and to find out what’s set to change, when it might happen as well as what that means for your business, visit our Good Thinking Hub. Here you have access to facts, top tips, guidance and insight to keep you one step ahead - now, and for the future.

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