Important information for Aviva customers being impacted by Hurricane Hermine & Lester

Following the development of Hurricanes Hermine & Lester and in recognition of the uncertainty to our customers during this time, we've decided to extend our standard travel insurance cover for those customers who are prevented from travelling to various affected parts of the United States of America.

If, as a result of the Hurricane, you are prevented from travelling to the affected areas, or forced to abandon your trip and are unable to recover travel and accommodation costs from your tour operator/airline you'll be able to claim under your travel insurance for trips that were already booked and due to commence prior to notification of this storm system.

Aviva recommends that UK holidaymakers who are either in the area, or have plans to travel there over the coming days contact their airline or travel provider, in the first instance, for advice on coming home early or cancelling or rearranging their trip.

If you have any customers who would like to make a claim they can contact us on:

  • Personal Lines - 0800 015 1091
  • Commercial Lines – 01243 621 359

Alternatively, for more information about any aspect of their travel insurance policy either visit our website or contact us on 0800 096 8104 (lines are open 9am - 5pm Monday to Friday).

This is a developing situation and we will continue to monitor and update you with any further developments.

 


 

 

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