Important information for Aviva customers traveling to Pattani Province in Thailand

Following the reported explosions in Pattani, Southern Thailand; the Foreign and Commonwealth Office (FCO) continue to advise against all but essential travel to the province. 

In recognition of the uncertainty and to help our customers during this time, we have extended our standard travel insurance cover for those either in Pattani Province and who want to come home early or who have a holiday booked to the area and are due to depart on or before the 8th September who want to cancel or rearrange their trip.

Aviva recommends that UK holidaymakers who are either in the area, or have plans to travel there over the coming days contact their airline or travel provider, in the first instance, for advice on coming home early or cancelling or rearranging their trip.

If you have any customers who would like to make a claim they can contact us on:

  • Personal Lines - 0800 015 1091
  • Commercial Lines – 01243 621 359

Alternatively, for more information about any aspect of their travel insurance policy either visit our website or contact us on 0800 096 8104 (lines are open 9am - 5pm Monday to Friday).

This is a developing situation and we will continue to monitor and update you with any further developments.

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