Personal lines e-docs are now available next day

We spoke to you back in March around our commitment to reducing our paper output and the improvements we’re making to our e-docs functionality. As part of this programme of improvements we’re pleased to let you know e-docs for personal lines are now available the very next day rather than the previous 3 day wait.

Benefits of e-docs

We know it’s not always appropriate to have e-documents for an end client however where it’s suitable there are a number of benefits:

       Quicker access to documents compared to traditional posting – typical 10 day delay

       You can get documents to your clients quickly by email

       Reducing the environmental impact of printing and posting documents

What’s available online and when?

Personal Lines products

All e-services and personal lines new business, mid term adjustments and renewals for:

·         Your House

·         Home Plus

·         Private Car

·         Distinct Home and Motor

·         Your Van

·         Premier Bike


Customer’s documents are now available in e-docs the following morning after they have been entered on to our system.

Please note that Personal Best and Software House written business are not available on e-docs. For all Personal Best documents these can be accessed from your My Policy link from the Personal Best page on Aviva Broker.

A reminder for Commercial Lines products

All commercial lines business, including Fast Trade, new business, mid term adjustments and renewals are available.

For new business and mid term adjustments;

Policies entered on our system by 10am will be available in e-docs after 12pm the same day.
For policies keyed by 2pm they will be available in e-docs after 4pm the same day.
And for policies keyed after 2pm they will be available in e-docs at 8am the next morning.

For Renewals;
There is an overnight run every Tuesday, Thursday and last working day of the month making documents available at 8am the following morning. Please note renewals are never processed on the 1st working day of the month.

e-docs user guide and support

See our guide to using the service for step by step instructions and contact details for support.

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