Important information concerning Zika virus

A number of countries have reported outbreaks of the Zika virus.

We’d advise travellers to check the health advice from NaTHNac (an organisation set up by the Department of Health with the broad aim of Protecting the Health of British Travellers) and the Foreign and Commonwealth Office for the latest advice before travelling and to find out more about the destination you’re travelling to.

Zika is a mosquito-borne virus.  Most infections are mild and cause few or no symptoms with most people recovering on their own but there are risks to pregnant women and unborn babies. 

In the first instance if you’re pregnant or planning a pregnancy you should seek advice from your GP before travelling and check the latest advice from the Foreign and Commonwealth Office. 

If you wish to cancel or amend your travel plans you should speak to your travel provider. 

If you’re unable to recover your costs from your travel provider you are covered under your travel insurance policy where your GP has advised against travel due to Zika concerns.

Full cover remains in force if you decide to continue with your travel plans, although you should ensure you follow the latest advice to be vigilant and take steps to avoid insect bites through insect repellent and wearing protective clothing.

If you have customers who would like to make a claim they can contact us on;

  •  Personal Lines - 0800 015 1091
  • Commercial - 01243 621 359

Alternatively, for more information about any aspect of their travel insurance policy either visit our website or contact us on 0808 101 5241(lines are open 9am - 5pm Monday to Friday).

This is a developing situation and we will continue to monitor and update you on any further developments.

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