Helping customers during the severe weather

As you may have seen in the media, severe weather continues to have a real impact on homes and businesses across the country. Thousands of homes in Cumbria are without power whilst the Army has been evacuating people across Carlisle, Keswick and Appleby.

If you have any customers affected by the floods and storms, we're on hand to get things sorted with the minimum of fuss. Remember, our priority is your customers. We’ve been in the affected areas since Friday at the flood rescue centres to make sure we’re there for you and your customers.

We’ve worked hard to ensure we’re prepared and in the best possible place to deal with any claims arising from such conditions. Our major incident response planning also means we’ve been able to get extra resource in place. Our expert field surveyors, supplier partners and claims handlers are also on hand to help your customers deal with any claims as quickly as possible

Having the right information to hand when making a claim can significantly reduce the time it takes to process it. Have a look at our Storm and Flood guides; we’ve listed what kind of questions we’ll ask and what we’ll need to know when you or your customer calls

If you or your customers are concerned about flooding or the weather in your area please visit the Environment Agency website.

Here at Aviva we are absolutely committed to do all we can to help you and your customers through this very difficult time.  Our claims service is our most important offering and by working together with you, our broker partners, we are able to respond immediately and help your customers in their time of need.  

If you have any queries, please contact your Aviva claims relationship manager or your sales manager.


Claims Relationship Managers



  • Andy O’Malley 07800 691930 - South East, London, South West and Wales
  • Victoria Keating 07966 610 014 - North East, North West, Midlands, Scotland and Northern Ireland
  • Lillian Baxter 07966 610248 -  Personal Lines and Northern Ireland

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