More agile solutions for property claims

We’re committed to continually improving the claims experience for all our customers. We’ve had a real focus on developing our property claims service for commercial and personal lines. As a result, we now have an improved, multi-functional, agile claims solution to support your customers and get claims settled as quickly as possible.

Our property claims teams in our Centres of Excellence in Perth and Southend, and the approved suppliers we partner with, now have the autonomy and experience to do the right thing to meet your customers’ needs.

Quicker, slicker services:

ü  project management – one single point of contact who takes full responsibility for overseeing your client’s property claim from start to finish

ü  in house desk and field surveyors – speeding up buildings validations, so not handing off to external suppliers

ü  contents validation on site and desk and field contract managers - who can deal with contents, BI, AA and loss of rent

ü  panel of specialist loss adjusters for specific expertise - as and where required

ü  a UK wide network of approved property repairers - providing customers with a one stop shop for high quality repairs and restoration. Offering services that include:

ü  inspections

ü  roof surveys

ü  trace & access leaks

ü  carry out asbestos/salts test

ü  strip outs

ü  a panel of specialist restoration companies with market leading products and techniques for the most specialised repairs

ü  specialist photo surveys for roof and high level works – speeding up  roof top surveying and reducing costs


But we’re not stopping here.  We’re continually reviewing feedback on our claims service from brokers, partners and customers and will keep on working to deliver what our customers need when the unexpected happens.

If you have any queries please contact your Aviva claims relationship manager or your sales manager.

Claims Relationship Managers


  • Andy O’Malley 07800 691930 - South East, London, South West and Wales
  • Victoria Keating 07966 610 014 - North East, North West, Midlands, Scotland and Northern Ireland
  • Lillian Baxter 07966 610248 -  Personal Lines and Northern Ireland

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