Our claims service gets a big thumbs up

We’re all aware of the adverse weather conditions over the festive period and the devastating effects experienced by many. Our Aviva claims teams were on hand to provide support, helping to get your customers back on their feet. One broker who was impressed with the quality of our claims service was Jelf’s Rob Worrell.

The weather event on the 5th December was a disaster for Kingston Upon Hull, surrounding areas and the East Coast. Conditions gave rise to a ' perfect storm ' - it didn't feel anything like perfect to the homes and businesses on the receiving end of it's wrath.


The Jury remains out as to whether this was a one in sixty or one in one hundred year event - in truth it matters not - the only important thing was our response - people needed to be evacuated, properties protected, losses mitigated and plans for recovery incepted. I have a huge sense of pride in my colleagues reaction which is ongoing - my personal belief is that Aviva have significantly contributed to the sense of care and urgency felt by our mutual clients.


Perhaps the most pleasing part is the high level visibility of Aviva's Executive Team, a number of which telephoned me to confirm their support. On the ground there has been great pride in deploying adequate resources to assist and generating swift interim payments to alleviate unnecessary hardship - I cannot commend Aviva's ' honouring of the promise 'highly enough at this stage”.

Yvonne Bannister from R T Williams also had this to say:

“I want to say that we have a lot of claims with Aviva who always deal with claims in such a professional and quick way and the handler is always easy to get hold of and gives a quick response. We expect there to be problems when there are so many storm claims but it has been great. We have embraced the new Desktop Surveyors and now send all information to enable the claims to be validated and settled as quickly as possible. Thanks for all your help.”

We’d like to thank our brokers and customers for taking to time to feedback on our service – it’s great to know our hard work is really making a difference. As more claims come in, we’ll continue to be there for you and your customers.

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