It’s all go go go in Commercial Trading
Over the last few weeks, we’ve been telling you about the changes we’re making to our business to make sure we’re doing the things you need us to. As they say, the proof is in the pudding, so how are we doing?
From slow responses to quicker decisions
Our quote response time has gone from 10 days to just 2, meaning we really are giving you quicker decisions.
From decisions by referral to empowered decision makers
There’s been a 10% improvement in delivering decisions within your deadlines. This shows real progress has been made, but we’ll keep improving.
From hidden behind closed doors to open doors at our branches and hubs
There have been loads of events and sessions in our branches and hubs, where we’ve opened our doors to you, such as events on AvivaPremier, Marketplace and Corporate and Speciality Risk across the country.
From little face time with underwriters to more underwriters out and about
We now have 20% more BONUS Underwriters out and about in the UK who are spending more time with you than ever before.
From unsure who to get in touch with to dedicated, named contacts
By now your underwriting manager will have been in touch and given you your contact details for trading commercial business with Aviva, so you know who to contact about commercial business.
From little mid-market appetite to Aviva Premier
AvivaPremier is proving to be a winner with your clients – 60% of quotes are being converted to new business on the strength of the proposition, showing it really can give you the competitive edge to help you win business. As Gordon Hazleton of Hazleton Mountford told us: “The customer loved the whole Aviva Premier proposition approach and the fantastic added value, particularly the way we brought risk management to life. Without it I’m not sure we would have won it”.
From unclear ownership to full case ownership
You’ve told us relationships and ownership are really important when it comes to commercial trading. As Suzi Bennett, from NW Brown Insurance Brokers, has told us, “The quick responses and hands on approach from our underwriter Rob Heaton of our local Cambridge branch, together with our business development manager, Luke Jones has turned our relationship around. We are writing more business than ever with Aviva.”
From no place to trade niche business to Marketplace
That’s why we’ve launched Marketplace, the one place to trade niche and specialist products from expert suppliers. Over 4000 of you have visited the site and new users are growing each month. Head to Marketplace now to see what’s available. You might be surprised at what you find.
From lots of paperwork to online trading
FastTrade has been at the heart of our online proposition since 2009 and we now have over 15,000 users. We have the largest product range amongst insurer extranets and our iPadFast Trade app, which launched in January, was the first of its type to hit the UK general insurance market. There’s been over 500 downloads of the App and as one broker on Twitter put it; “I must say, Aviva UK have pulled a blinder with their ipad fast trade app. Pretty impressed”.
So, as you can see, we’ve made progress but we’re not stopping there. We’ll continue evolving based on your needs to make sure we become your Number 1. If you haven’t seen any changes with the way we’re trading commercial business, challenge us – give us your feedback and we’ll sort it out. If you want to find out more about how we’re revolutionising our business, contact your Aviva Business Development Manager or visit Aviva Broker.
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