Our 0845 and 0844 claims telephone numbers are changing

You may have noticed that we’ve been changing our claims 0845 and 0844 telephone numbers to lower rate 0345 numbers. These new telephone numbers are charged at local rates* and will usually count towards any inclusive minutes.


If you dial the 0845 or 0844 numbers you have now or during the next 12 months, you’ll hear a message giving you the new 0345 number. To help you update your records, here are the main claims telephone numbers that are changing. We’re in the process of updating our claims guides and contact numbers on Aviva Broker with these changes.

If you have any queries, please contact your Aviva claims relationship manager or your sales manager.

Claims Relationship Managers


  • Andy O’Malley 07800 691930 - South East, London, South West and Wales
  • Victoria Keating 07966 610 014 - North East, North West, Midlands, Scotland and Northern Ireland
  • Lillian Baxter 07966 610248 -  Personal Lines and Northern Ireland

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