Our improved Property claims service

You’ve told us you want more Commercial Property claims authorised on day one. And we’ve listened.


Nick Rutter is one of five in-house surveyors who have been recruited to help make our claims process more efficient. Armed with valuable expertise and a host of professional qualifications, they’ve been able to help us significantly increase our ability to validate claims in-house and also up-skill our claims handlers. Nick and the team, based in Southend, have already noticed a difference:


“We’ve integrated really well with our teams and the benefits are being demonstrated by settling claims quicker and getting it right first time, something which we know is fundamental for both brokers and customers. We’ve also received lots of positive feedback already so we know this is really making a difference.”

You may also be aware that we’ve extended our Loss Adjuster panel based on your feedback. You’ve told us we need to be more flexible so we’ve reviewed our service and can now give you access to an extended panel. View this document for more details.

Any questions?

There are some FAQs on Aviva Broker or if you have any other queries, please contact your Aviva business development manager, claims relationship managers or CSR claims service manager.

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