New supplier for cover note books and policy document ordering

If you order policy documents and cover note books via our website,, these will now be sent to you by our new supplier RR Donnelley.

For policy document ordering, the process and SLAs remain the same and you shouldn’t experience anything different, please continue to use the service in the same way. If you have previously used the email address please replace this in your contacts with

Cover note books are a controlled stock item and you may hold a maximum of 3 cover note books at any one time. These can be ordered in the usual way through the website using reference BMOMG3868 or by emailing

Unused or no longer required cover note books should be returned to:

Aviva Insurance Limited
C N B C Admin Unit
PO Box 2899
G64 9DB

For cover note book queries please call the cover note book admin unit on 0800 092 9416 or email, please note, orders should be placed through the website and email as outlined, rather than the cover note book admin team.

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