We couldn’t have done it without you!

At Aviva, we strive to be the best in everything we do. Which is why we’re absolutely delighted you’ve voted us Number 1 in the Insurance Age Sentiment Survey for all three commercial lines categories – Underwriting, Claims and for our e-trading portal, Fast Trade.


We’d like to say a huge thank you for recognising the quality and enthusiasm of our staff, reinforcing the strong relationships we enjoy with you, our broker community.


We’re always listening to what you have to say and we take action to continuously improve our business. Our aim is to make sure we’re delivering what you need. We know that great underwriting and servicing is important to you, we’re so pleased that you can see this in our commercial underwriters – thank you for recognising what they do.


When it comes to claims, our philosophy is to do the right thing by the customer and settle each claim fairly and as fast as possible. We’ve been consistently delivering on this promise - the poor weather over the winter was a real test, so we’re glad that you can see what we’re achieving with our claims service; winning this category at this time is particularly encouraging.


With regards to Fast Trade, we’ve extensively researched what you and your clients need and based on your feedback we continue to strive to deliver the right products, a good web journey and competitive pricing. Thank you for voting Fast Trade as the number 1 e-trading portal.


We’re so encouraged to see that you’re feeling the benefits of the changes we’ve made to the way we do business with you. 


Thank you for your continued support.



Phil Bayles, Managing Director, Broker and SME

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