Aviva Mid-Market

What is Aviva Mid-Market?

Aviva Mid-Market, tailored solutions focused around you and your clients

Our Aviva Mid-Market proposition provides tailored insurance solutions backed up by in-depth market expertise and industry focus. It combines comprehensive cover with first class risk consultancy, claims and client relationship management to deliver an integrated service-led proposition.

It’s designed to meet the needs of UK-domiciled businesses with annual turnovers between £5-£100m, GWP spend over £15,000 or have complex insurance requirements. This reflects a dynamic and innovative group of businesses, one of the fastest growing sectors in the UK.

Expanding your expectations of mid-market insurance

We recognise that every mid-market business is unique. That’s why we work with you to understand your clients’ business, processes and values to deliver tailored insurance solutions through:

Whole customer underwriting

Whole customer underwriting

Locally based underwriters act as a focal point to:

  • adopt an industry-focused approach to tailor relevant covers, products and loss prevention solutions
  • leverage data science and analytics to identify potential gaps and areas of emerging risk
  • facilitate access to Health, Pensions, Life and Investments to serve you and your clients more efficiently.
Specialist industry expertise

Specialist industry expertise

We will work to understand and dovetail you and you clients’ existing capabilities to develop the right service proposition, through the provision of:

  • dedicated risk consultancy*
  • dedicated claims management*
  • client relationship management.*

*Subject to criteria and requirements.

Defying uncertainty

Defying uncertainty

Our goal is to ensure you and your clients get the right outcome every time through the provision of:

  • Fair Presentation of Risk Guarantee**
  • fast, fair and reliable claims
  • warranty-free wordings with a flexible approach to conditions.

**Subject to acceptance criteria

Long-term business partner

Long-term business partner

We aim to become a trusted adviser and foster long-term partnerships because we know it’s the best way to give you and your clients a competitive edge in this ever-changing business landscape, through the provision of:

  • customer-level agreements
  • business support funding
  • timely, relevant guidance and advice.

For more information, speak to your sales manager or local underwriter.

Our Proposition guide

Our Appetite guide

Video: A Mid-Market claim

Battersea Arts Centre risen from the ashes

In March 2015, while undertaking a redevelopment of their premises, Battersea Arts Centre (BAC) suffered a major fire, destroying most of their precious 19th century Grand Hall. A community space for artists and theatre productions; events and more, the Grand Hall is BAC’s most prominent feature, both in terms of heritage and income.

Since the fire, we have worked in collaboration with BAC, their broker, the appointed loss adjusters and architects to rebuild and transform the centre, allowing them to reinstate in a way that was tailored to their needs; creating a better space which has enabled them to open up new opportunities for the community.

Four years on, we visited those who were closely involved in the claims process, from BAC staff to our Aviva claims handler.

Download the full transcript (PDF 79KB)

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