Aviva Mid-Market

What is Aviva Mid-Market?

Aviva Mid-Market, tailored solutions focused around you and your clients

Our Aviva Mid-Market proposition provides tailored insurance solutions backed up by in-depth market expertise and industry focus. It combines comprehensive cover with first class risk consultancy, claims and client relationship management to deliver an integrated service-led proposition.

It’s designed to meet the needs of UK-domiciled businesses with annual turnovers between £5-£100m or have complex insurance requirements. This reflects a dynamic and innovative group of businesses, one of the fastest growing sectors in the UK.

Watch this short video for an overview of our proposition:

Expanding your expectations of mid-market insurance

We recognise that every mid-market business is unique. That’s why we work with you to understand your clients’ business, processes and values to deliver tailored insurance solutions through:

Whole customer underwriting

Whole customer underwriting

Locally based underwriters act as a focal point to:

  • adopt an industry-focused approach to tailor relevant covers, speciality products and loss prevention solutions
  • leverage data science and analytics to identify potential gaps address underinsurance
Specialist industry expertise

Specialist industry expertise

We will work to understand and dovetail you and you clients’ existing capabilities to develop the right service proposition, through the provision of:

*Subject to criteria and requirements.

Defying uncertainty

Inspiring confidence

Our goal is to help ensure you and your clients get the right outcome every time through the provision of:

  • Fair Presentation of Risk Guarantee**
  • fast, fair and reliable claims
  • warranty-free wordings with a flexible approach to conditions.

**Subject to acceptance criteria

Long-term business partner

Long-term business partner

We aim to become a trusted adviser and foster long-term partnerships because we know it’s the best way to give you and your clients a competitive edge in this ever-changing business landscape, through the provision of:

  • customer-level agreements
  • business support funding
  • timely, relevant guidance and advice.

For more information, speak to your sales manager or local underwriter.

Your documentation

For your mid-market customers, we can offer a tailored solution built around their individual needs. We can provide them with access to a wide range of products and services to help you build long-term partnerships.

Our Proposition guide

Read this guide to learn more about our Mid-Market propositon and how we can support your clients to grow.

Our Appetite guide

We adopt an industry-focused approach to tailor relevant covers and products based on your client's needs.

Client relationship management

We offer client relationship mangement for your larger mid-market clients, who will act as a focused point of contact to create a propostion that best suit your client's needs.

Claims relationship management

Our claims relationship managers work to provide your clients with bespoke claims management services, supporting them before, throughout and after a claim, as well as helping to reduce claims frequencies.

Risk Management Solutions

With over 100 risk consultants available in the UK, we can support your clients in finding the right prevention first strategies.

For more information about our Mid-Market proposition please speak to your usual Aviva sales manager or underwriter.

Meet our experts

Watch these videos to find out more about how our Mid-Market team can support you.

Claims management service

Our claims relationship managers are here to provide a bespoke level of support for your larger mid-market customers. Watch this video to learn more about the team and their capabilities. * Subject to acceptance criteria.

Client relationship management

Our client relationship managers act as a focused point of contact for your larger mid-market customers. The team can liaise with relevant areas of the Aviva business to help ensure your clients are receiving a tailored service solution, as well as providing access to our value-added services. Watch this video to find out more about the CRM team and how they can support you in winning and retaining mid-market customers.

Download the full transcript(PDF 90KB)

Case study: A Mid-Market Claim

Watch this video case study on Battersea Arts Centre to learn more about how our claims service can support your mid-market customers when they need us most.

Download the full transcript(PDF 79KB)

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