Your Business

e-Documents

Data Governance

Data is a vital business asset. It helps us make more informed business decisions about how we support customers and enables us to provide them with better choices. We have developed these best practice guidelines to assist partners, brokers and suppliers in the management of customer data related to Aviva’s business.

Data governance (PDF 111KB)

e-Documents

Client Motor Fraud

Fraud poses a serious risk to businesses and individuals alike. At Aviva, we care about keeping you and your clients safe, that’s why we’ve put together a guide to help you keep on your guard against client motor fraud.

Client motor fraud (PDF 79KB)

e-Documents

FCA business plan summary

The FCA releases a report every year to set out its aims and objectives for financial firms. What are the important points for the year ahead?

FCA Business Plan Summary (PDF, 48.4KB)

Sandbox

Sandbox

What’s the FCA’s new ‘regulatory sandbox’ scheme? Do you want to test innovative products, services, business models and delivery mechanisms under a light-touch regulatory framework?

FCA Sandbox Scheme (PDF, 38.5KB)

Guide to disclosure

A Guide to the Insurance Act (2015)

This year sees extensive reforms in the insurance market as the Insurance Act 2015 comes into force from 12 August 2016. Aiming to introduce greater clarity around what information a client has to provide their insurer – and a fairer position should the client fail to provide that information.

Insurance Act 2015 (PDF, 235KB)

Guide to disclosure

Guide to disclosure

The Insurance Act 2015 brings much-needed clarity around what information a non-consumer purchaser of insurance has to provide to the insurer, in the form of the new ‘duty of fair presentation’. What does this look like?

Guide to disclosure (PDF, 308KB)

Financial Sanctions

Financial Sanctions

Compliance is part of our daily lives. But regulations change constantly and keeping up to date can be challenging. Here at Aviva, we’re keen to do whatever we can to help your firm stay compliant in a fast-changing world.

Financial Sanctions (PDF, 403KB)

Financial Sanctions

The new rules to handle complaints

The FCA is improving how complaints are handled for both consumers and FCA-authorised firms. The changes are being introduced following a series of reviews and consultations that took place in 2015, which revealed a number of weaknesses in complaints handling procedures.

The new rules to handle complaints (PDF, 349KB)

Smarter Communications

Smarter Communications

Following on from last year’s Discussion Paper: ‘Smarter Consumer Communications’ the FCA has, this October, issued the related Feedback Statement. The FCA is challenging firms to consider innovative ways to engage and communicate with customers. Its aim is to share research findings and prompt discussion in order to make information clearer and easier to understand. Work in this area will continue throughout 2017, but in the meantime we’ve put this guide together to highlight the main points.

Smarter Communications (PDF, 166KB)

Out of house but not out of mind

FCA guidance on outsourcing

Following their review in June 2015, the Financial Conduct Authority (FCA) continues to look at how firms oversee delegated authority arrangements and the impact that any shortcomings could have on the delivery of products and services to customers.

FCA guidance on outsourcing (PDF, 17KB)

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