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How do HomeServe approve the Response engineers?

Aviva Response is powered by HomeServe, who are experienced home emergency and repair experts, established over 20 years.  

For tradesmen to be approved by HomeServe, they must commit to agreed service and safety standards and hold relevant trade certificates. All customers are invited to provide a review of the engineer following any job. In addition, HomeServe regularly inspect jobs completed by engineers to monitor the quality.

All work, and parts supplied and used by HomeServe, are guaranteed for 12 months.

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