Broker contacts
Aviva Broker Collections online
Our Online Account Management system Aviva Broker Collections gives you access to all your Aviva accounts online. It is updated daily and allows you to manage your account and payment activity with Aviva in one place.
If you are interested in registering for Aviva Broker Collections, please contact brokercollections@aviva.com
If you are already live on our system and are interested in adding new user/s to have access to Aviva Broker Collections, please follow our registration guide (PDF 387KB)
Customer Payments
Aviva Broker Collections is the new way to process card payments and set up Direct Debit payments on behalf of your customers. This includes Direct Debits where your customers have already consented to a credit check.
Broker Statement Contact
For any queries regarding your account with Aviva, please contact your credit controller. Contact details can be found on your Statement View page on Aviva Broker Collections.
If for any reason you wish to escalate an issue with your account, please follow the below escalation process.
- Statement escalation process
-
- Step 1 – contact your credit controller in the first instance
- Step 2 – If unresolved please contact one of our credit control managers. Your credit controller will be able to confirm your credit control manager if you do not know this. Your Business Development Manager will be able to confirm this too.
When contacting one of the below managers please copy in
Prachi Gandhi - prachi.gandhi1@aviva.com - 0203 123 6818Prakash Asrani - prakash.asrani@aviva.com - 0207 310 5384
Abhishek Mupid - abhishek.mupid@aviva.com - 0203 123 6882
Dorothi Yerawadekar - dorothi.yerawadekar@aviva.com - 0203 123 6875
Premlata Mathew - premlata.mathew@aviva.com - 0207 310 5432
Bharat Pardeshi - bharat.pardeshi@aviva.com - 0207 310 5027
Shazia Shaikh - shazia.shaikh1@aviva.com -0207 310 5004
Level 1 Escalation please contactBusiness Manager - Prachi Gandhi
Email: prachi.gandhi1@aviva.com
Telephone: 0203 123 6818Level 2 Escalation please contact
Senior Business Manager - Rahul Kaul
Email: rahul.kaul@aviva.com
Telephone: 0204 145 4714If no response received within 2 working days
Level 3 Escalation please contact
Collections Performance Manager - Kerry Varley
Email: kerry.varley@aviva.com
Telephone: 07810 057087
Direct Debit Contact
If you have any queries regarding your customers direct debit, please contact the Direct Collections team on 0800 068 5438 or email ddquery@aviva.com
If for any reason you wish to escalate an issue, please follow the below escalation process.
- Direct Debit escalation process
-
- Step 1 – Contact your customer account team in the first instance
Telephone: 0800 068 5438
Email: ddquery@aviva.com - Step 2 – If unresolved please contact one of our credit control manager.
Credit Control Manager - Kamleshwar Singh
Email: kamleshwar.singh@aviva.com
Telephone: 0207 310 5310
If your query is still unresolved please follow the escalation process
Level 1 Escalation please contact
Business Manager - Prachi Gandhi
Email: prachi.gandhi1@aviva.com
Telephone: 0203 123 6818If no response received within 2 working days
Level 2 Escalation please contact
Senior Business Manager - Rahul Kaul
Email: rahul.kaul@aviva.com
Telephone: 0204 145 4714If no response received within 2 working days
Level 3 Escalation please contact
Collections Performance Manager - Kerry Varley
Email: kerry.varley@aviva.com
Telephone: 07810 057087 - Step 1 – Contact your customer account team in the first instance
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