Policy Updates

We’ve created this hub to help you find the latest Coronavirus (COVID-19) information from Aviva, all in one place.

The below section details the impact of COVID-19 on Aviva Insurance policies in response to some of your most frequently asked questions. They’ve been dated to help you find our latest position as we’ve been updating our policy coverage based on your feedback and we’ll continue to do so as things progress.

In the other tabs you’ll find useful information and operational updates plus some of the additional business support we’ve created for you and your clients.

We hope you find this useful.

Commercial Lines

Personal Lines

Operations Updates

Business Support

Here is where you’ll find other initiatives that we are putting in place to support you and your business during this difficult time.


Our recent webinars have been focused on keeping you up to date and supporting you and your business in overcoming some of today’s challenges. You’ll find all the details of the sessions that you can watch on demand below.

Watch again - 'Trading in a Hard Market: Growing New Business' with Ian Stutz

Ian Stutz, Lead Consultant at Baker Street Consultancy, has over 28 years' experience in the industry. Ian provides support for independent brokers on a number of key issues including business planning, growth, succession, and the value of effective placement.

In this webinar he covered:

  • How to create credibility when lockdown limits interactions
  • How to take advantage when existing relationships break down
  • The opportunities in each market segment
  • Cross selling to a difficult audience
  • How to demonstrate your strengths

Watch the webinar here (57 min)

Watch again - 'Trading in a Hard Market: The Perfect Storm' with Alan Chandler

In this webinar Alan examines why the UK insurance market is hardening and insurers capacity to write certain areas of business is disappearing. Working with both brokers and insurers gives Alan great insight into what is happening and he outlines what it may mean for you.

What is covered:

  • How Solvency II has taken capacity from the insurance market
  • How the recent stock market crash will make insurers capacity to write certain areas of business more difficult
  • How insurers have struggled because of the Ogden rate change and soft rates
  • What a bad start to the year for insurers from an underwriting perspective will mean for rates and coverage
  • How the market will change following COVID-19 and how some risks may struggle to get any cover

Watch the webinar here (59 min)

Watch again - 'COVID-19 from a PI perspective’ webinar with Griffiths & Armour

Are you concerned about potential PI Claims? Or with difficulties in renewing your PI cover? Matt MacLaren, Director, and Carl Evans, Group CEO at Griffiths & Armour – a leading independent PI broker and BIBA accredited provider – share a wealth of insight on the potential dangers facing brokers and the possible impacts on the insurance landscape, PI cover and complaints. Matt also provides guidance on how brokers can help to better protect themselves and navigate the current crisis.

In this webinar, we covered:

  • The broker PI market and traditional risk management
  • New challenges created by the COVID-19 pandemic
  • Potential impacts on claims and broker’s PI
  • Top tips in navigating through the PI market challenges
  • Beyond COVID-19 – risk management and best practice

Watch the webinar here (59 min)

Watch again - Wellbeing in Your Workplace: Managing Stress & Resilience Webinar

In the current environment many people are juggling different roles, and some may have concerns with family, finances or returning to the workplace.

Stress impacts wellbeing and productivity. Knowing how to recognise the signs of stress and understanding how it can be managed, can help avoid absenteeism and burnout.

Hosted by: Paul Murray, a clinical psychologist and Clinical Business Adviser at Aviva, along with Debbie Bullock, Aviva’s Wellbeing Lead, this hour-long session:

  • Highlights key issues around wellbeing in the current environment
  • Gives guidance on how to recognise the signs of stress
  • Provides understanding on how and why people become stressed
  • Offer practical strategies for dealing with stress and building resilience

Watch the webinar here (59 min)

Watch again – ‘Managing Driving at Work COVID-19 and Beyond’ Webinar

Since the start of COVID-19 there have been many changes across the commercial vehicle sector and car fleet operations - from the relaxing of driver hours and MOT extensions, to employees being furloughed whilst others operate at peak levels. The impact on the day-to-day fleet operations and the risks involved are changing and need to be considered.

Hosted by: Gill Milner, Technical Account Manager at Aviva, Neil Shaw, Motor Risk Consultant at Aviva and Bob Winter, Technical Motor Specialist at Aviva. This webinar covered planning your journey through COVID-19 recovery by managing risks associated with:

  • Employees
  • Other road users
  • Vehicles and journey planning during these evolving times.

Watch the webinar here (59 min)

Watch again - 'Pandemic Recovery: The ‘New Normal’ webinar

Hosted by: Peter Holmes, Senior Risk Consultant at Aviva

As businesses begin to restart their operations, the ‘new normal’ could look very different following the pandemic disruption. This session provided practical business continuity guidance for organisations following the COVID-19 outbreak.

In this webinar, we covered:

  • The impact of digitalisation and automation
  • Guidance on supply chain assessments
  • Considerations needed by businesses regarding health awareness
  • Reflections on cyber crime
  • Considerations for business continuity

Watch the webinar here (59 min)

Watch again – Safely reinstating businesses webinars

This series is focused around guidance on how to safely reinstate businesses following recent government announcements allowing return to work. From buildings and premises, to people (including staff and visitors) and reviewing equipment/machinery, these sessions give guidance to you and your clients when planning reopening with a measured approach.

Hosted by: Paul Norton, Aviva Senior Risk Consultant. In the three separate hour-long sessions, Paul covered:

  • Guidance from the Aviva Loss Prevention Standards on reinstatement measures.
  • How to understand the potential hazards.
  • Things to consider when you’re planning to reopen.
  • Resources available to help manage the ever-changing risk landscape

Watch the Measures to Reinstate Buildings, Premises and the Working Environment here (59 min)

Watch the Measures to Manage People and Operations following Reinstatement after a Shutdown here (59 min)

Watch the Measures to Reinstate Plant, Equipment and Processes here (59 min)

Watch again - Sharing Broker Experiences During COVID-19 webinar

In these unprecedented times it is easy to feel isolated and unsure about what’s best for your business. To share some common themes and ideas we brought a group of brokers together to discuss their experiences of running their organisations during COVID-19. The discussion covers the challenges their businesses have faced and how they’ve tackled them, as well as looking to the future.

Hosted by: Mark Williams, Learning and Development Consultant, chaired by Andrew Scott from Andrew Scott Business Consultancy and featuring brokers from Woodward Markwell Insurance Brokers & Financial Advisers, Financial Affairs Limited, Adler Insurance Group, Saffron Insurance and Newstead Insurance Brokers.

In this webinar, we covered:

  • Challenges faced by brokers from across the industry and how they’ve overcome them.
  • Things that have worked well for their businesses during the pandemic.
  • Things to consider when you’re planning ahead.
  • Opinions from them around what may happen in the next 12 months from a financial perspective.

Watch the webinar here (59 min)

Watch again - Navigating HR during COVID-19 webinar

As we adapt to new ways of working and business practices, there are a number of HR challenges that can emerge as employees and employers reflect and act on government advice.

Hosted by: Mark Williams, Learning and Development Consultant, John Nutter, Learning and Development Manager and Kate Foreman – Director of HR & Training at RWA Group.

In this webinar, we covered:

  • Furlough: what it is and what it isn’t.
  • Managing home working.
  • Health & safety at home.
  • Dealing with annual leave issues.
  • Useful resources and further information.

Watch the webinar here (59 min)

Watch again - Cyber Security and Homeworking webinar

Hosted by: Mark Williams, Learning and Development Consultant and Pete Holmes, Senior Risk Consultant at Aviva.

In this webinar, we covered:

  • How cyber criminals are developing complex and targeted scams.
  • What you should be looking out for online.
  • Preventative steps that you and your business can take to stay protected online - MFA, removable media, encryption etc.
  • What to consider when you're working from home.

Watch the webinar here (59 min)

Watch again - Effective homeworking webinar

Hosted by: Mark Williams, Learning and Development Consultant and Debbie Bullock, Wellbeing Lead at Aviva

In this webinar, we covered some of the common challenges associated with working from home. Mark and Debbie covered:

  • How to effectively manage your time.
  • Prioritisation techniques.
  • Avoiding distractions.
  • Self-organisation.
  • Communication and connectivity.
  • Protecting against the feeling of isolation.
  • Managing your mental and physical wellbeing

Watch the webinar here (59m)

Watch again - Effectively managing a team remotely

Hosted by: Mark Williams, Learning and Development Consultant at Aviva

In this webinar, Mark covered some top tips and actionable insights to help you effectively manage your team during this period of sustained homeworking. The topics incuded:

  • Trust and independency.
  • Effective communication channels.
  • How to maintain motivation throughout your team.
  • Planning, workloads and prioritisation.
  • Ten top tips to take away today.

Watch the webinar here (57m)

Watch again - Coronavirus and Pandemic Planning webinar

Hosted by: Peter Holmes, Senior Risk Consultant at Aviva

To provide some support for you and your businesses during this difficult period, we recently hosted a Loss Prevention Standard webinar. In the hour-long session, Peter provided a detailed look and expert insight into Pandemic Planning and the Coronavirus.

The topics covered were:

  • How businesses can create a solid pandemic plan.
  • How to suitably measure potential impact.
  • Communication with staff, customers, suppliers and the media.
  • Best practice advice to help protect businesses during a Pandemic.

Watch the webinar here (1hr 17m)

If there are any areas that you would like us to cover in future webinars, please let us know by contacting:

Loss Prevention Standards

Our Risk Solutions team have produced some Loss Prevention Standards to help support you and your customers in the current situation:

Contact us

If you have any COVID-19 related queries, we have a dedicated mailbox