Welcome to Aviva Motor Claims

For policies bought via a broker

A claim should only be submitted here if the policy was purchased via a broker.

If the policy was not purchased via a broker then go to further help and support

 * denotes a required field

Blue info icon

We detected that your browser has JavaScript disabled.

We're sorry but for the claims page to work properly we require JavaScript to be turned on.

Please either turn on JavaScript and refresh this page or contact us

Fields marked with * are mandatory

What happened?

Make your claim online, unless it's an emergency. It won't take long to tell us what's happened and get your claim moving. If you are roadside and need immediate help please call us on 0800 246 876. Lines are open 24 hours a day 365 days a year.

Details about what happened?

Help incident date/time help

Please use the 24hr time format

Please enter street name, postcode town or city.

Help
1330 characters left

About the policy and the driver

Complete the information below to the best of your knowledge to help us deal with the claim

Policy contact details

Help

Driver contact details

Driver's date of birth
When did the driver pass their test?

Main contact

About the third party

1000 characters left
  • Third Party details

About the additional third party

About the damage to the vehicle

Help

If there are any leaking fluids, damage to lights, steering or brake issues to the vehicle, it is considered not driveable.

Blue info icon

We detected that your browser has JavaScript disabled.

We're sorry but for the Damage Picker tool to work properly we require JavaScript to be turned on. Without it you will not be able to provide any damage details in this claim.

Please either turn on JavaScript and refresh this page or contact us

Please tick all of the areas where the vehicle has been damaged  *

Car diagram for selecting damaged areas

Front

Roof and rear

Passenger (left) side

Driver's (right) side

Other

Type of damage

Additional damage information

Additional support

Telling us about additional support needs helps Aviva and our suppliers to provide the right level of communication or support when managing the claim. Information should only be provided with the individual's consent. If circumstances change please contact us so we can update our claims records and continue to provide the appropriate support.

Examples might include:

  • A recent bereavement
  • The need for documentation in an alternative format such as braille
  • A temporary or permanent health condition or a significant life event

Before proceeding with any repairs or replacements, please wait to hear from us directly to confirm coverage and advise on next steps.

Once you are happy with the details provided above, click ‘Submit claim details’, and we’ll take it from there.

Loading...

This will take a few moments; please do not refresh your browser
Close We found that your previous submit attempt failed.
We reloaded the page and tried to preserve the data you provided but some of the dynamically populated values might have been lost.
Please check the Address, Damage and Attachment sections if everything is in place. OK
Close An unexpected error occured while processing your request.
Please refresh the page and try again. OK