Services

We’re here to support, with all your with day to day activities, help your business grow and provide you with additional skills and tools to support your job.

Day to day support

e-Collections

Use our service to accept premium payment by credit and debit cards or by monthly Direct Debit.

Online Services

Accounts Reconciliation Centre (ARC)

Accounts made easy, with online statements of outstanding items, existing account details, data sorting and query management at your fingertips.

Find out more about our Accounts Reconciliation Centre

Cover Note Books & Electronic Cover Notes

Securely request and receive covernotes for our products that insure private cars (including motorcycles), commercial vehicles and motor fleets (through imarket).

Aviva Risk Management Solutions knowledge store

Search our knowledge store for advice.

Search the Aviva Risk Management Solutions knowledge store

Support for your business

BONUS

For small to medium commercial business, our Broker ON-site Underwriting Service (BONUS) puts one of our underwriters in your office so you get on-the-spot insurance decisions, expert advice, essential policy documentation and more.

Find out more about BONUS

Cut Red Tape

We’ve created ‘Cut Red Tape’, a new website built specifically to help business customers overcome the burden of red tape. The service is available to Aviva commercial policyholders.

Find out more about Cut Red Tape

Marketing Mentor

Expert marketing advice for free and support that can help you find more customers, keep customers and up-sell to your existing customers.

Find out more about Marketing Mentor

Motor Insurance Database (MID)

An overview and useful advice to help you and your motor and fleet clients meet essential Motor Insurance Database (MID) obligations.

Find out more about the Motor Insurance Database

Aviva Risk Management Solutions (ARMS)

Risk Management Solutions training helps ensure that you comply with legal requirements and has also been shown to lead to a reduction in accident rates. Risk Management Solutions training helps ensure that legal compliance is met and has also been shown to lead to a reduction in accident rates.

Find out more about Aviva Risk Management Solutions

Training

Training & Development Zone

We fully recognise the competitive advantage that skilled and knowledgeable people can bring to your business. That’s why we view ongoing learning and development support as an integral part of our overall service to you.

Aviva Risk Management Solutions (ARMS) training

Get information on training courses.

Find out more about Aviva Risk Management Solutions training

Tools

Contents calculator

In our experience when people think about insurance they think about the obvious items such as sofas, beds, wardrobes, TVs etc but the less obvious items are forgotten such as sports equipment, tools in the shed, light fittings, furnishings and many other items in the house. Use our Home contents calculator to find out the total value of your clients’ contents.

Online renewal calendar

Find out when your renewal premiums will be transmitted and displayed on your system using our Renewal Calendar.

Find out more about our online renewal calendar

Hawkeye

An underwriting tool providing assessment of perils/contingencies for authorised brokers who underwrite delegated commercial property scheme business.

Find out more about Hawkeye