Privacy policy

Who are we

The www.aviva.co.uk/broker (the “website”) is provided by Aviva (referred to as “us” “our” or “we” in these terms) and the user (referred to as “you” “your” or “user” in these terms). Wherever the name “Aviva” is used within these pages, this refers to one or more of the trading companies of Aviva Plc that operate in the United Kingdom.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be used in accordance with this privacy statement.

Amendments to the terms

We may change the following terms of the Privacy Policy at any time by posting changes online. Please review these terms regularly to ensure that you are aware of any changes made by us. Your continued use of the website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

What information we collect and how

The information that we collect via the website is collected by both direct and indirect means.

Direct data

This includes any personal details that you or your employer/manager provides to us directly during registration or for subsequent services, such as your name, date of birth, contact details, employer details, lifestyle etc.

Indirect data

We use “cookies” which are text-only strings of information that are stored on your web browser or hard disk. This data allows us to remember you, any preferences you have saved from past visits and how you use the website. Cookies save you from re-keying information when you return to the website and also allows us to arrange our website content to match your preferred interests. For example, cookies will save you from keying in your log-on details each time you visit the website and/or help remember any preferences you may have saved on your last visit. Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us.

You have the ability to accept or decline cookies by modifying the settings of your web browser. For further information about how to disable cookies in your browser please visit the www.aboutcookies.org website. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

What we do with your information

When you supply any personal information to Aviva we have legal obligations towards you in the way we use that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to us will only be used within Aviva, by its agents and service providers. We will not sell, distribute or lease your personal information to third parties unless we are obliged or permitted to do so by law. If you post or send offensive, inappropriate or objectionable content anywhere on the website or otherwise engage in any disruptive behaviour, we can use whatever information that is available to us about you to stop such behaviour. This may involve informing your employer/manager and relevant third parties such as law enforcement agencies about such content or behaviour.

We will hold your personal information on our systems for as long as you use the services, and remove it in the event that the purpose has been met. For safety reasons, however, we may store messaging transcript data (including message content, member names, times and dates) arising from the use of the website indefinitely. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

We may also use your details to contact you where you have expressly asked to be contacted or where we feel that it is necessary. For example, to provide you with password reminders, notify you that a particular service has been suspended for maintenance or reply to a specific query you may have. We will not contact you for promotional purposes, unless you specifically agree to be contacted for such purposes at the time you register your information on the website.

If you have opted-in to receiving promotional material during registration or at a later date, we will use your personal details to contact you. If you later decide to opt-out of receiving such material please go to ‘Update profile’ and remove the relevant selections.

Your rights

If you believe that any information we are holding on you is out of date, incorrect or incomplete or you wish your details to be removed, please tell us as soon as possible using Our Contact Details. We will try to correct or remove all information about you as soon as possible.

You also have the right to request a copy of all the personal information we hold about you. A small fee may be payable to cover administration charges. To request this information simply contact us using Our Contact Details.

Please be aware that we will take all reasonable steps to confirm your identity before providing you with details of any personal information we hold about you.