Existing Claim

To manage an existing claim, tell us what product the claim relates to so that we can provide you with the relevant details.

Make a claim

This information is only relevant for policies which include the letters ‘TAX’.

For information relating to our new Taxi product administered by TFP Schemes, please visit the new Taxi page.

Taxi

Reported claims

For enquiries about an existing claim, please use the contact details provided in this section.

Contact information for reported claims

For any reported claim other than Theft & Total Loss, Accidents outside the UK or Credit Hire.

Primary contact details
  • Telephone: 0800 246 876
  • E-mail: comclaims@aviva.co.uk
  • Address: PO Box 455, Surrey Street, Norwich NR3 3UR

Claims resolution

Whilst we go to great lengths to manage claims effectively, occasionally things can go wrong. In the first instance, contact your claims team and if you need further assistance, use the following:

Troubleshooter

Please refer to the Troubleshooter document for details of who to contact.

Business Manager

Oliver Rudd

Claims where the accident occured outside the UK

  • Telephone: (+44) 01603 603382
  • E-mail: gioseas@aviva.co.uk
  • Address: Aviva Motor Claims, PO Box 451, Norwich, NR7 0WF

Team Manager

Becky Manley

Troubleshooter

Please refer to the Troubleshooter document for details of who to contact.

Business Manager

Oliver Rudd

Credit hire

  • Telephone: 0845 302 8398

Troubleshooter

Please refer to the Troubleshooter document for details of who to contact.

Business Manager

Oliver Rudd

Need to start a new claim?

Make a claim

Log in and save this page to your favourites.